Our Whitehaven Contact Centre is located at Sir Christopher Harding House, North Shore Rd, Whitehaven. If you're a positive and professional team player who enjoys problem-solving and a high energy environment, rewarding job opportunities await you with our Whitehaven-based customer care team. Position Title: Customer Advisor Date Posted: December 1st, 2007 Closing Date: Ongoing Next induction date TBD As a Customer Advisor with our award winning company, you will work in a contact centre where schedules are driven by peak business needs. Full and part time positions are offered to meet the demands of the contact centre and the flexibility demanded by you. A courteous telephone manner and strong keyboarding skills are essential, strengthened by your ability to work independently and exercise good judgement. Highly detail- oriented by nature, you ideally have some customer service and/or collections experience. You adapt quickly to changing situations and are dedicated to continuous improvement and customer service excellence. Meanwhile your great communication skills identify you as an ideal candidate for our community -oriented team. By completing this application, you will be applying for a position with United Utilities to work in our contact centre. The role involves maintaining positive customer relations when answering billing enquiries via telephone and/or written correspondence. Selling and up-selling to new and existing customers is a key responsibility of the position, requiring agents to be in "sales mode" at times. Full training will be provided to help Customer Advisors achieve success in this area. This application involves answering multiple-choice questions using your mouse button and open-ended questions using your keyboard. This process may take several minutes of your time and you must provide us with a valid e-mail address and telephone number. If you do not have an e-mail address, you can get a free account from sites such as Hotmail and Yahoo. To be fair to all applicants, we will only consider the first application that we receive from each individual. Please do not apply more than once, as all applications beyond your first will be disregarded. Please ensure that your web browser is set-up to permit/enable "Cookies". In Internet Explorer 6.0, a security setting of "Medium High" works. Begin your application now.

Please note, our online applications are only available for Customer Advisor Opportunities.